Emergency/Crisis Calls 650-50-35

(Revised 10/17/2018 ML #3540)

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Consumers who appear to be in a situation where it seems likely to result in harm to themselves or others are considered Emergency or Crisis calls. To handle such calls, Aging and Disability Resource-LINK staff has access to behavioral health professionals at the Regional Human Service Centers. I & R staff will provide empathy and support to the consumer, while also informing the consumer that they will have the opportunity to talk with a behavioral health professional. Staff will obtain the consumer’s name, address and phone number as quickly as possible and will transfer the consumer to the respective regional Human Service Center Crisis Line. I & R staff will stay on the line until the call is answered by crisis line staff. In cases of immediate physical danger to the consumer, staff may find it necessary to notify emergency services in the consumer’s home area.